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Return to shopFAQs
Shopping Information
You can easily browse by style, color, or design using the top menu or search bar. Each hoodie page includes clear photos, size options, and design previews.
Yes! You can upload your design or text during checkout. We print exactly what you upload after confirming all details.
Most of our hoodies are unisex. However, the size chart on each product page helps you find the perfect fit.
All available sizes are listed on each product page. If a size is out of stock, it will be marked as unavailable.
Yes, you can place your order without creating an account. However, signing up helps you track orders and save your designs for future purchases.
Payment Information
We accept Cash on Delivery (COD) across Pakistan and online payments via debit/credit cards and bank transfers.
Absolutely. All transactions are processed through secure payment gateways to ensure your data remains safe.
Yes! Enter your valid discount or coupon code during checkout to apply it instantly.
If your payment fails, don’t worry. You can try again or contact us at contact@customhoodies.pk for quick assistance.
Order Returns
We only accept returns in case of size issues or product damage. You must notify us within 7 days of delivery.
Email us at info@customhoodies.pk with your order details and a brief explanation. Our team will guide you through the process.
Refunds are not available due to hoodie customization. In case of a verified issue, we offer exchange only.
If the mistake is from our end (wrong size or damaged product), we cover the return shipping cost.
Yes, exchanges are accepted if the size received doesn’t match the one ordered, provided the hoodie hasn’t been worn or washed.